Moving from a Ticket Taking Culture

///Moving from a Ticket Taking Culture
Moving from a Ticket Taking Culture 2018-02-13T12:23:15+00:00

ios

An often-heard refrain you hear in DevOps books and presentation is the idea of software development moving from seeing itself as sort of a ticket taking function that supports the core business, to instead seeing itself as a central part of the business core. As some have pointed out when using Lean Manufacturing as an example, software development has become the factory floor of modern businesses and without it the vast majority of businesses wouldn’t be able to function.

To understand this all most organizations, have to do is examine where their new business comes from, many organizations already do this but still fail to understand the importance of software development as a core component of the business. Unfortunately, when most organizations attempt to move to DevOps, they discover that the business side of the organizations often fails to not only recognize the importance of software development on the business bottom line, but they continue to view and treat software development as support role for their needs.

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